European Furniture Distributor

Home & Retail provide a fast, efficient and friendly service for booking in deliveries.

As soon as the customer’s furniture is received, or we have confirmation that the goods are in transit to us, the customer is invited by both text message and email to book online via the following web site www.bookyourdelivery.co.uk

Where online booking has not taken place within 24 hours of notification, the customer is contacted by telephone by our Contact Centre to book a date for the delivery.

The customer is offered a first delivery date within 7 days of receipt of goods, though a later delivery date may be chosen should the first offered date prove inconvenient.

A text message confirming the customer’s delivery date is sent immediately booking has taken place.

Two-hour delivery time slot

The day prior to the delivery taking place, the customer will receive a text message with a unique, two-hour delivery timeslot.

Telephone call 30 minutes prior to arrival

On the day of delivery, Home & Retail’s delivery technicians will contact the customer by telephone 30 minutes before their estimated arrival time. Where unavoidable delays occur, the customer will be informed immediately by the delivery team and a revised, estimated time of arrival given.

Furniture assembly and removal of packaging

H&R’s highly trained delivery technicians provide a white-glove furniture delivery service, which consists of delivery to the customer’s room of choice, the expert assembly of all products in line with the retailer’s requirements and the removal of waste packaging.

Furniture disposal

For an additional charge, Home & Retail will dispose of the customer’s existing furniture. For details on charges and how to pay, please contact your retailer.

Zero landfill recycling policy

Home & Retail operate a zero landfill recycling policy, whereby all furniture for disposal and waste packaging is recycled in line with the Packaging and Packaging Waste Directive 94/62/EC.

Delivery paperwork

Delivery technicians are provided with a proof of delivery note (POD) in duplicate for each delivery to be carried out, which is signed by the customer to reflect the delivery outcome.

Issue resolution

Home & Retail are justifiably proud of their quick and efficient resolution of issues. Where issues do occur, expert advice and guidance is provided by the Home & Retail Traffic Department while the delivery team is still at the customer’s residence, thereby allowing both the customer and the retailer to be kept fully informed of developments.

survey

Customer survey text

Once the delivery has been completed, the customer will receive a customer survey text, which asks them to rate their delivery experience.

HOME AND RETAIL… passion, innovation and unrivalled commitment to the customer…

® 2017 European Furniture Promotion Ltd T/A Home and Retail